KEP Italia: buyer beware?

Really shocked by this post and experiences it describes. I was thinking of a KEP hat as a replacement for my own which took some knocks but I am now very wary of the brand. Have anyone had any similar dealings with the company?

There’s a thread on British forum Horse & Hound that has been making it’s way around the internet this week about an incident with a KEP helmet and subsequent customer service. If you haven’t seen it, go read it here. Be forewarned, it’s a really long thread. If you aren’t really interested in devoting that much time to being properly horrified, here’s a summary:

Girl falls off horse when he stumbles while trotting in the grass. She lands on her face/chest, impact somewhere near her temple area. It was not a hard fall. She was able to immediately get up, key in her phone’s PIN code, and call someone to catch her horse (so obviously not too terribly concussed or confused). The helmet looked like this

Her own words: “As you can see the panelled design of the hat cause the hat to fall apart on impact. In fact…

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